Privacy Policy

KOSU HEMP is committed to maintaining a robust, secure, and transparent data governance ecosystem.
This Privacy Policy outlines how we collect, use, store, safeguard, and disclose customer information when visiting or transacting on www.kosuhemp.com.

By using our platform, customers acknowledge and consent to the terms outlined herein.

1. Information We Collect

We collect information that enables seamless order processing, personalized experience, compliance, and platform optimization.

1.1 Personal Information

• Full Name

• Phone Number

• Email Address

• Billing & Shipping Address

• Gender (optional)

• Date of Birth (optional)

1.2 Payment Information

• UPI ID

• Masked card details

• Wallet transactions

• Payment confirmations

(Note: We do NOT store full card numbers, CVV, or other sensitive financial data.)

1.3 Transactional Data

• Order history

• Product preferences

• Return & exchange activity

• Wishlist and cart behaviour

1.4 Device & Technical Data

• IP address

• Device type

• Browser type

• Operating system

• Cookies & tracking pixels

• Geolocation (approximate, non-precise)

1.5 Behavioural Data

• Pages visited

• Time spent

• Click patterns

• Traffic sources

• Interaction with emails & ads

2. How We Use Customer Data

KOSU HEMP uses collected information to deliver a frictionless, personalized, and secure shopping experience.

2.1 Service Delivery

• Process orders

• Manage payments

• Enable product delivery

• Facilitate returns & warranty claims

• Provide customer support

2.2 Personalization

• Recommend products

• Customize user dashboard

• Display tailored content

• Optimize browsing experience

2.3 Marketing & Communication

We may communicate via Email, SMS, WhatsApp, and Notifications for:

• Order updates

• Offers & promotions

• New launches

• Feedback requests

Customers may opt-out anytime.

2.4 Security & Fraud Prevention

• Detect suspicious activity

• Prevent unauthorized transactions

• Maintain platform security standards

2.5 Legal & Compliance

• Tax documentation

• Regulatory filings

• Dispute resolution

3. Cookies & Tracking Technologies

We use cookies to enhance platform performance and user experience.

Types of Cookies

• Essential Cookies: For website functionality

• Performance Cookies: For analytics & optimization

• Marketing Cookies: For targeted ads

• Preference Cookies: For saved settings

Users can modify cookie preferences via browser settings.

4. Data Sharing & Disclosure

KOSU HEMP does NOT sell customer data.
However, data may be shared with trusted partners strictly for service enhancement.

4.1 Logistics Partners

For shipping, tracking, and returns.

4.2 Payment Gateways

For secure and compliant transaction processing.

4.3 Technology & Analytics Partners

For website performance, personalization, and security.

4.4 Legal & Compliance Authorities

If mandated by law or to prevent fraud.

All partners operate under strict confidentiality agreements.

5. Data Security & Protection

We deploy enterprise-grade security protocols including:

• SSL encryption

• Tokenized payment flows

• Two-layer firewall systems

• Intrusion detection & prevention

• Regular vulnerability checks

• Encrypted database storage

We are committed to preventing unauthorized access, misuse, or loss of customer data.

6. Data Retention

We retain data only as long as necessary for:

• Order fulfilment

• Customer support

• Legal compliance

• Platform optimization

Customers may request deletion as per Section 8.

7. Third-Party Links

The website may contain links to external platforms.
KOSU HEMP is not responsible for the privacy practices of third-party websites.

8. Customer Rights

Customers have the right to:

8.1 Access Data

Request a copy of the personal data collected.

8.2 Correct Data

Update or correct any incorrect details.

8.3 Delete/Erase Data

Request data deletion unless restricted by legal obligations.

8.4 Opt-Out

Unsubscribe from promotional communications anytime.

8.5 Restrict Processing

Request limits on how data is used.

Requests can be submitted through customer support.

9. Children’s Privacy

KOSU HEMP does not knowingly collect data from individuals under 16 years of age.
If such data is discovered, it is deleted immediately.

10. Policy Updates

KOSU HEMP reserves the right to revise this Privacy Policy based on:

• Regulatory updates

• Platform enhancements

• Security upgrades

• Business requirements

Latest version will always be available on this page.

11. Contact for Privacy Concerns

Customers may contact our Data Privacy Team at:

kosuhemp.shop@gmail.com
For the following requests:

• Data access

• Data deletion

• Personalization preferences

• Privacy concerns